Refund & Cancellation Policy

Last updated: 10 November 2026

1. Repair jobs – before work starts

  • We tell you the estimated charge before starting. No repair work is done without your approval.
  • If you decide not to go ahead after the estimate, you can take your vehicle or part back. You pay only for any inspection or diagnosis charge that we told you about before we started inspecting.
  • If you paid an advance and we have not started the work or ordered parts for you, the advance is refunded in full.

2. Repair jobs – after work starts

  • If you cancel after we have started, you pay for the work done and for parts already fitted or specially ordered for your job, as told to you in the estimate.
  • If we cannot complete the repair (for example, the part cannot be repaired safely), we tell you, and you do not pay for work we could not complete, except for any inspection charge told to you in advance.
  • If a repair we did fails because of our workmanship within the warranty period we gave you, we correct it free of charge. Warranty terms are told to you before the work.

3. Training – before the batch starts

  • You can cancel your seat before the batch starts and get a refund of the fee you paid. If we charged a registration amount that is non-refundable, we tell you this before you pay.

4. Training – after the batch starts

  • Once a batch has started, fees are generally not refundable, because your seat and materials are reserved for you.
  • If you cannot attend because of a genuine reason (for example, illness), message us – where possible we will move you to a later batch.
  • If we cancel or reschedule a batch and the new dates do not suit you, we refund the fee for the part of the course not delivered or move you to another batch, as you prefer.

5. Wrong or double charges

If you are charged the wrong amount or twice, tell us and we will correct it and refund the difference.

6. Not covered

Damage caused after delivery by accidents, water, physical damage, misuse, wrong chargers or repair by someone else is not covered by any warranty or refund, except where the law says otherwise. Nothing in this policy takes away your rights under consumer law.

7. How refunds are paid

Approved refunds are paid to your original payment method (UPI, bank account or cash if you paid in cash) within 7 working days of approval. Your bank may take a few more days to show it.

8. Contact

Vishwakarma EV Zone
Location: Najafgarh, New Delhi
Phone / WhatsApp: +91 92121 31845
Email: vishwakarmaevzone@gmail.com

Grievance Officer: Vishwakarma EV Zone – complaints are acknowledged within 48 hours and resolved within one month.

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